Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sonjayoung Author

Level 1

4 points

ipad

iforgot my password to login to my ipad and its saying it is disable to connect to iTunes …. what do I do once im on iTunes ?

iPad, iOS 13

Posted on Mar 28, 2020 9:58 PM

Reply

Best reply

Level 10

103,335 points

Posted on Mar 28, 2020 10:00 PM

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

View in context

Similar questions

1 reply

Best reply

Level 10

103,335 points

Mar 28, 2020 10:00 PM in response to sonjayoung

Hello,

Unfortunately you must now fully restore your iPad to factory settings.

Please refer to the following Apple Support documents.

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

ipad

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up