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Email of a purchase i haven’t made ????¿¿

Hi! so i got this email yesterday afternoon, from automated-certificatemessage-accounts-user-access-45668-137271@marketwindow-site.com (App Info) to apple emails and mine. this said i have purchased a 1 month access pass for an app called Smule, which i don’t even have downloaded. There’s a document to cancel the purchase, but i don’t know if it’s a real apple account, or if this is fake. I would like to cancel this if this was true. thank you

iPhone 8 Plus, iOS 13

Posted on Mar 29, 2020 1:24 AM

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Posted on Mar 29, 2020 9:35 AM

has your credit card been charged? Check your purchases history.


Purchase History Review.  


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

5 replies
Question marked as Best reply

Mar 29, 2020 9:35 AM in response to agustina49

has your credit card been charged? Check your purchases history.


Purchase History Review.  


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Mar 29, 2020 1:58 AM in response to agustina49

It is a scam attempt.

 

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac


FYI: 

 

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

Email of a purchase i haven’t made ????¿¿

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