iPad Air and Smart Keyboard

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Level 1

8 points

iPad Air and Smart Keyboard

I have a 3rd Gen iPad Air and bought the recommended Smart Keyboard as per the website. What I am finding is that with the iPad when set up in typing mode the weight of the iPad is lifting the front of the key board a few millimetres at the front so I do not get that solid feel to my typing. In order to get the keyboard flat I am having to prop the folded section at the back up slightly. Is this a fault? Have I bought the wrong keyboard? (As one past post suggests) More importantly what can be done about it?

Richard

Posted on Mar 29, 2020 6:53 AM

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Answer 1

Denedweller Author

Level 1

8 points

Mar 31, 2020 3:09 AM in response to QuickPost

I contacted AppleCare and the old Smart keyboard is on its way back and a new one should arrive soon. I have not had any explanation why the front was lifting but the person on the phone obviously felt it should lie flat as the decision to replace was almost instant. Thank you for the heads up. Thank you AppleCare

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Answer 2

Denedweller Author

Level 1

8 points

Apr 9, 2020 6:40 AM in response to Denedweller

The new Smart Keyboard arrived today and although the agent I spoke to told me this one is a new version outwardly I cannot tell the difference from the old one except in one crucial aspect as I type this the keypad lies flat no longer does it bounce as I type nor does it need propping from behind to force it to lie flat. One happy bunny here. Thanks for the help, thanks to Apple Care.

Richard

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Answer 3

QuickPost

Level 10

103,437 points

Mar 29, 2020 10:35 AM in response to Denedweller

Hello,

You will need to call Apple for assistance.

Contact AppleCare

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iPad Air and Smart Keyboard

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