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iPhone 6s is disabled before set up

I reset my iphone 6S but did not set up iPay or a card with the phone. Before I got a chance to finish, my grand son "found" it and now it is disabled. Says to connect to iTunes. However, when I open iTunes on the laptop and then the phone through a USB, it is not recognized. How can I unlock this phone if I cannot get iTunes to recognize the device?

iPhone 6s

Posted on Mar 29, 2020 12:28 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2020 12:30 PM

Follow the steps in this article:

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Good luck!


2 replies

iPhone 6s is disabled before set up

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