I can’t purchase PUBG Mobile UC using my Apple ID

I can’t purchase PUBG Mobile UC using my Apple ID while I have sufficient balance in my account.




[Re-Titled by Moderator]

iPhone 11 Pro, iOS 13

Posted on Mar 29, 2020 1:56 PM

Reply
6 replies

Mar 29, 2020 2:23 PM in response to joellend177

joellend177 Said:

[...]when I purchase they ask for a payment method (Credit/Debit/PayPal) while I want to use my account balance

———-


Try purchasing this on another device. If that is of no success...

Visit these Links:



If Nothing Above Works... Contact Apple:

So, contact Apple Support, asking to speak with the iTunes Store Staff. They see what is going on, and will run you through the fix.

Mar 29, 2020 6:08 PM in response to joellend177

That can be one of two things, either you don't have enough to cover the full cost and the system is asking for another payment method to cover the remaining balance of the purchase or the system is not convinced that it is you using the account and is asking for the payment method to verify that it is actually you trying to make the purchase.


If it is the latter case, the system will verify that it's you with your payment method and still use the credit balance to pay for the purchase.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I can’t purchase PUBG Mobile UC using my Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.