You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

purchase problem

purchase coins in the game, can not be completed, what should i do


Posted on Mar 29, 2020 5:06 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 29, 2020 5:21 PM

Hello,

If you tried completing an in-app purchase in a game, but the purchase had an error, you could try:

  • Make sure you have a payment method associated with your Apple ID, and that it is correct. To do add a payment method, go to Settings > Your Name (At the top. Sign in with your Apple ID if you haven’t already) > Payment & Shipping > (Enter your Passcode) > Add Payment Method. Then follow the on-screen instructions.
  • Make sure you are connected to WiFi.

I hope this helps.

1 reply
Question marked as Top-ranking reply

Mar 29, 2020 5:21 PM in response to pengfeizhang82

Hello,

If you tried completing an in-app purchase in a game, but the purchase had an error, you could try:

  • Make sure you have a payment method associated with your Apple ID, and that it is correct. To do add a payment method, go to Settings > Your Name (At the top. Sign in with your Apple ID if you haven’t already) > Payment & Shipping > (Enter your Passcode) > Add Payment Method. Then follow the on-screen instructions.
  • Make sure you are connected to WiFi.

I hope this helps.

purchase problem

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.