Apple says this device has been replaced

I have iPhone 7 which was in warranty and have a issue of modern firmware not showing(sim not working).I check apple coverage of warranty online this shows warranty remaining but i dont have buying receipt of it So, some persons says we can claim it without i gave them the phone

Now i check my phone serial number on apple warranty claim website online it says the serial number of the product has been replaced

I want to know the real matter what happens to my device because the agent didn’t tell me the exact matter

if anyone have information about this then let me know

Posted on Mar 29, 2020 5:00 PM

Reply
11 replies

Mar 29, 2020 5:55 PM in response to suleman195

No, there isn’t. Your phone should have been returned to Apple as part of an exchange for a repaired phone. It never got to Apple, either because it was intercepted in transit or because the person who was supposed to return it did not do so. How it got to you cannot be determined either. But for now you have a phone with no warranty and no way to have it repaired if it ever needs repair.

Mar 29, 2020 6:03 PM in response to Lawrence Finch

I understand the matter but my question is that if my iPhone is lost or stolen from apple and sold to me then it has no warranty ok

but when I bought the phone it show warranty in setting and also on apple coverage online I personally check it

but when my phone stop working i gave it to the agent and after 15 days later i checked it online it shows that replacement message

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Apple says this device has been replaced

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