You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help! Viruses!

i was in safari and a notification pops up in the middle of my screen from SETTINGS (so I thought it was for real) it says I have 27 viruses in my phone! I started freaking out and downloading apps to scan my phone and two said I was clear and one said I had 27 viruses. I honestly have no idea what to think or do! My phone has no symptoms of a virus but maybe it’s new? I know nothing about them, and don’t know what to do. Do you think it was a scam? It seemed pretty real but who knows.

iPhone XR, iOS 13

Posted on Mar 30, 2020 12:54 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2020 1:12 AM

Yes total scam. It’s a drive by attempt to attack you for Money.


That said there are just few steps you should do because it could have injected a rogue calendar whilst also screwing up your cookies


Use the App switcher to fully close Safari


Go into Settings , Safari and Clear all History and Website Data.


Open Calendars app and tap calendars menu at the bottom of the screen - if any rogue or unknown calendars seen delete them straight away.


Go to Settings General and scroll all the way to the bottom of the list -Tap Shut Down.


Wait a few minutes and reboot your device !



1 reply
Question marked as Top-ranking reply

Mar 30, 2020 1:12 AM in response to kmaloney765

Yes total scam. It’s a drive by attempt to attack you for Money.


That said there are just few steps you should do because it could have injected a rogue calendar whilst also screwing up your cookies


Use the App switcher to fully close Safari


Go into Settings , Safari and Clear all History and Website Data.


Open Calendars app and tap calendars menu at the bottom of the screen - if any rogue or unknown calendars seen delete them straight away.


Go to Settings General and scroll all the way to the bottom of the list -Tap Shut Down.


Wait a few minutes and reboot your device !



Help! Viruses!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.