I was charged even though I cancelled the subscription

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Level 1

4 points

I was charged even though I cancelled the subscription

I used an app just for a few minutes to check whether I need it or not.

There was a 3 days of free trial version after which you pay.

After realizing I wouldn't need the app I cancelled the subscription plan and all went well unless I received a charge for that app in 3 days. I double-checked if really had cancelled the subscription, and I had.

So what's problem? How can I get the money back and be sure I won't be charged again?

iPhone 11, iOS 13

Posted on Mar 30, 2020 6:14 AM

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Answer 1

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donv_the_ghost

Level 9

50,948 points

Mar 30, 2020 6:17 AM in response to stepan241

Check out your subscriptions here View, change, or cancel your subscriptions https://support.apple.com/en-euro/HT202039

If you have a problem with a subscription, see Subscriptions and Services https://support.apple.com/en-euro/billingSee the request a refund link. It will take you to Request a refund for apps or content that you bought from Apple https://support.apple.com/en-euro/HT204084

You also can get Apple telephone support for help in solving the problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

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I was charged even though I cancelled the subscription

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