Unable to download, update, or re-download existing apps from App Store

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Unable to download, update, or re-download existing apps from App Store

Hello: I am unable to download any new apps, re-download existing apps, nor update any of my existing apps from the App Store. I am able to hit the “update” and “download” buttons, but then it stays as the ring of death-circling round and round, until in lags out.

I have already tried logging out and back in, restarting my phone, and downloading apps after logging out. It appears to be an App Store issue.

Any suggestions? I have already reached out to App Support, but waiting 2 days to use apps that need an update during this lockdown...well, it’s not my first choice 🙃

iPhone X, iOS 13

Posted on Mar 30, 2020 7:18 AM

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Answer 1

MoonJ.

Community Specialist

Apr 1, 2020 10:23 AM in response to farshnasty

Hello farshnasty,

Welcome to Apple Support Communities. It sounds like you're having trouble downloading and updating apps. I'd be happy to share information that may help.

First, take a look at the steps in this article and give those a try: If you can't connect to the App Store, iTunes Store, or other Apple services.

You may also want to try connecting to a different network, whether that be a different Wi-Fi network or using cellular data.

Take care.

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Unable to download, update, or re-download existing apps from App Store

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