Hi,
I've asked the current provider of an iPhone 8 to unlock the device for use on different network providers.
They have told me this has been done - however, when i insert a card from another provider it still says SIM not supported. Is there anything you can do here to help?
Thanks
Clement
iPhone 8
Yes, it's possible.
Call AppleCare and give them the serial number. They can tell you whether it's been unlocked or not.
If it has been, you may need to restore iOS to the device using iTunes to complete the process.
Yes, it's possible.
Call AppleCare and give them the serial number. They can tell you whether it's been unlocked or not.
If it has been, you may need to restore iOS to the device using iTunes to complete the process.
Yes. They won't charge you to check the carrier lock.
Hi, this has not helped. Is there anything useful to do instead?
“Instead”? Really?
Did you perform the three steps listed under “Get more help”?
Hi, yes i have - still saying SIM not supported. Is it possible it has not been unlocked yet even though my old network is saying ys?
“Possible”? I suppose.
Ok thanks - thats quite helpful. I can still call AppleCare even if i dont have the service?
SIM not supported
