Apple ID disabled

In addition to what razmee209 said, see If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled https://support.apple.com/en-us/HT204306 See these sections especially Remove your passcode and Get more help. 

Is this in the App Store/iTunes? More information would help.

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    

If necessary, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  

iTunes Store - Contact Us - Official Apple Support.       

iTunes Support – world wide        

If your Apple ID is locked or disabled - Apple Support