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Stolen apple id

My apple Id had been stolen and used for downloading apps without my knowledge or permission

iPhone 7 Plus, iOS 13

Posted on Mar 30, 2020 12:49 PM

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Question marked as Top-ranking reply

Posted on Mar 30, 2020 1:18 PM

I suggest you change you password immediately. Are you sure the email from Apple is legitimate? Has your credit card been changed? Did you check your purchases history?


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Also see what donv posted.

6 replies
Question marked as Top-ranking reply

Mar 30, 2020 1:18 PM in response to Maro20

I suggest you change you password immediately. Are you sure the email from Apple is legitimate? Has your credit card been changed? Did you check your purchases history?


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.


Also see what donv posted.

Mar 30, 2020 12:54 PM in response to Maro20

If this is an email you received, has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.


Purchase History Review.  


As a precaution, change your password.


 Apple ID Password Change.      


 What to do after you change your Apple ID or password - Apple Support     I suggest doing this before you change your Apple ID or password.

Mar 30, 2020 12:55 PM in response to Maro20

Scammed or Hacked?

 

Did you provide any potentially damaging information to anyone? If yes, you'll need to follow up, for example, with a credit card company, Apple, your bank, etc.

 

If you gave you Apple ID password to a scammer, then

 

Change your Apple ID password https://support.apple.com/en-us/HT201355

 

Here is What to do [before] or after you change your Apple ID or password https://support.apple.com/en-us/HT204071

 

Increase/learn about security

 

See If you think your Apple ID has been compromised https://support.apple.com/en-us/HT204145

 

Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303

 

iCloud security overview  https://support.apple.com/en-us/HT202303

 

Ways to keep your information safe on Mac https://support.apple.com/en-gb/guide/mac-help/mh11402/mac

 

Information on Phishing, etc.

 

 See If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382

 

See Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679

 

See How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226

 

For scam related information from Apple including reporting scams to Apple see Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759

Mar 30, 2020 1:33 PM in response to Eric Root

I think it was legit a scam beacause what you said was right in the “receipt” it has an option to cancel the purchace and ask me a lot of personal information like passport number,credit cart etc. I didn t answer this at all and went to official apple website and ask for a file about my data on my account,thank you so much for your answers they solved my problems and thank to myself for not fall to the scam.

Stolen apple id

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