Why does my iPad Pro have Subscriber Services and I don’t have a Sim Slot

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Level 1

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Why does my iPad Pro have Subscriber Services and I don’t have a Sim Slot

Hello, I have an iPad Pro, about two years old. I recently noticed in settings under reset there is a option for “subscriber services” and when I click on this it asked for my password code which I enter, and than it gives me the option to reset token or reset provisions...

To be clear I do not have a sim slot... just WiFi only

Should I be worried that someone has tampered with my iPad physically or possibly with a virtual SIM card. I have heard about virtual SIM cards but know zero about them..

If it is just a standard now on all iPads than o.k. Great, but if not I look forward to trouble shooting with you.

iPad Pro, iOS 13

Posted on Mar 30, 2020 2:44 PM

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Answer 1

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Phil0124

Community+ 2024

Level 10

199,167 points

Mar 30, 2020 3:01 PM in response to Ipad_pty

No. Its normal on Wifi iPads. Though its unclear what it does on Wifi only iPads.

It may be a glitch in the iOS 13 that shows it on a non cellular device.

It showing up on my iPad Pro, and iPad Air 2, and on an iPad 5th gen I have access to and all of them are Wifi only models.

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Answer 2

Mar 30, 2020 3:05 PM in response to Ipad_pty

If your iPad is a WiFi Only model, it will not have a physical SIM tray - nor will it have an embedded SIM or eSIM.

I don’t have access to a non-cellular iPad to confirm presence of the Subscriber Services reset options, but would speculate that this menu item is consistent across all models.

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Answer 3

ChrisJ4203

Level 10

230,347 points

Mar 30, 2020 3:08 PM in response to Ipad_pty

I have an iPad Pro 11, and it shows the same setting. Like Phil0124, I wouldn't know a reason that would be there either.

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Why does my iPad Pro have Subscriber Services and I don’t have a Sim Slot

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