Requesting for a refund

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Level 1

10 points

Requesting for a refund

Hi, I'd like to request a refund from Apple but since my request from apple Id keep on declined, I directly contacted Apple support instead. I didn't receive any reply, just "we'll be in touch" email. Does Apple's iTunes store support usually respond to all emails? I have contacted them several times, but have not received any reply yet. Thanks in advance

Posted on Mar 30, 2020 6:58 PM

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Answer 1

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Kappy

Level 10

361,741 points

Mar 30, 2020 8:02 PM in response to fatin97

Find Out About Refunds

See your purchase history in the App Store or iTunes Store - Apple Support
Get help with an item purchased from the App Store, iTunes Store, or iBooks Store
To request a refund for a charge you don't recognize, check your purchase history and follow the steps below.

Contact Customer Support

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
Primary support help at Contact Support.
To contact product and tech support: Contacting Apple for support and service including international calling numbers.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

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Answer 2

Eric Root

Level 10

684,039 points

Mar 30, 2020 7:57 PM in response to fatin97

See if this helps. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Store - Contact Us - Official Apple Support.

iTunes Support – world wide

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Answer 3

fatin97 Author

Level 1

10 points

Mar 31, 2020 10:00 AM in response to Kappy

Already contacted the customer service for 10 times, haven't receive one respond from them only the confirmation that Apple received my request. Tried report problem but my purchase does not meet the conditions for a refund. I cannot call the customer service at the same time because I lived in Asia region. Please help

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