cellular data app toggle switches

For clarification: my/our issue is with the cellular data app toggle switches. For example, when a user turns a switch "on" from an "off" position, the setting is not respected by the system. The switch will appear to change to "on", but if you try to use the affected app, it won't permit cellular data to go through. Then, if you go back and check the cellular data app switches in the Settings app, you can see that the switch has reverted back to its previous position, in this case "off".

iPhone 6s, iOS 12

Posted on Mar 31, 2020 5:18 AM

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1 reply

i_rina

Community Specialist

Apr 2, 2020 10:03 AM in response to saharbkht

Hi saharbkht,

It seems you're having trouble with Cellular Data and I want to help.

Let's try forcing the app in question and the Settings app to close:

How to force an app to close on your iPhone, iPad, or iPod touch - Apple Support

Then restart your iPhone:

Restart your iPhone - Apple Support

Next, try to toggle the switch again and then try to start the app again.

Let me know if that helps.

Thanks for using the Apple Support Communities.

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cellular data app toggle switches

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