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Old Apple ID needing to reset phone

I have an old iphone that is sign in with an old apple id and I do not know the password. When trying to reset the password, I try signing in with that apple id but get the message "....this is not an Apple ID. This email also doesn't exist anymore. Is there anyway to factory rest the phone?

iPhone 6

Posted on Mar 31, 2020 9:04 AM

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Question marked as Top-ranking reply

Posted on Mar 31, 2020 11:56 AM

 if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


Or fill out and submit  iTunes Store - Contact Us - Official Apple Support    The form is for iTunes, but will get passed to the ID Support section. 



1 reply
Question marked as Top-ranking reply

Mar 31, 2020 11:56 AM in response to burkholder58

 if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


https://twitter.com/AppleSupport


Or fill out and submit  iTunes Store - Contact Us - Official Apple Support    The form is for iTunes, but will get passed to the ID Support section. 



Old Apple ID needing to reset phone

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