iPhone 11 touch screen not working

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iPhone 11 touch screen not working

Three times in the last two days my screen hasn’t worked. When I pull the phone out my pocket the screen was green and glitchy then I did a force restart and for 2 hours my screen wasn’t responsive to touch at all and I couldn’t unlock my phone. When i got home from work I plugged it into the computer and backed it up and installed the new update and hoped that would resolve the issue. But once i got to work this morning pulled my phone out and its done it again. Phone is 4 month old with no damage and has never been dropped. Can some one shed some light on how to fix this as i need my phone for my job

iPhone 11, iOS 13

Posted on Mar 31, 2020 2:02 PM

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Answer 1

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Teddy_B

Community Specialist

Apr 2, 2020 4:59 PM in response to Blinkybill19

Hey there, Bill,

Thanks for visiting the Apple Support Communities. I understand that you're having some trouble with the display on your iPhone becoming unresponsive. I'm happy to help!

Based on what you've described, I'd recommend using the step and information in If the screen isn’t working on your iPhone or iPad - Apple Support to troubleshoot.

If you still need help after that, you'll need to get in touch with Apple Support directly, which you can do here: Contact Apple Support.

Have a lovely day!

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iPhone 11 touch screen not working

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