User profile for user: stephany151
stephany151 Author
User level: Level 1
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Two factor authentication

I recently purchased a new iPhone 11 Pro Max and it won’t download bc I can not get the two factor authentication from a number I no longer have, what do I do?

Posted on Mar 31, 2020 6:13 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,227 points

Posted on Mar 31, 2020 6:22 PM

You need to change the number on your Apple ID.


Apple ID - Manage            


See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   https://support.apple.com/en-us/HT204974

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User profile for user: Eric Root
Eric Root
User level: Level 10
685,227 points

Mar 31, 2020 6:22 PM in response to stephany151

You need to change the number on your Apple ID.


Apple ID - Manage            


See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   https://support.apple.com/en-us/HT204974

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Two factor authentication

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