Request refund

I bought for a year by mistake. I wanted to try the free three days, then buy, for a month, but I was charged off the money immediately for a year, please make a refund.

I wanted to request my refund by reporting a problem, but i have just this "We've determined that your purchase does not meet the conditions for a refund." But i have a receipt and 24 hours from the time of purchase has not yet passed. Please help.