Outlook now won’t accept an app specific password

Question

Outlook now won’t accept an app specific password

I am regularly asked to sign in again to my iCloud email account in Outlook app. It won’t accept the main password, so I generate an app specific password (ASP) via Apple account. I am randomly asked to sign in again days later and I have to generate another ASP. I just got used to keep generating an ASP. I thought perhaps they only last for a limited time? Now it won’t accept a new ASP. The sign in button is not highlighted. So I copy and paste the newly generated password but cannot proceed. Any ideas?

iPad mini 4, iOS 13

Posted on Apr 1, 2020 8:15 AM

Reply

Answer 1

rose_10

Community Specialist

Apr 3, 2020 12:48 PM in response to CarolinaDanby

Hello CarolinaDanby,

Thank you for reaching out in Apple Support Communities. I understand you're unable to generate an app-specific password for Outlook, when you attempt to sign in.

Having the ability to access your apps, is essential in enjoying your device. I can help point you in the right direction.

Based on your post, you're using an iPad mini 4. I suggest signing into the Apple ID account page on a web browser. From there, you can delete the app-specific password for Outlook. Then, restart the iPad mini 4 and see if you can generate an app-specific password and sign in successfully in the application of Outlook. Here's two helpful articles on how to perform each step:

Using app-specific passwords (Please follow the section that says, "How to manage app-specific passwords"
Restart your iPad

Please let me know if that helps.

Kind regards.

Reply

Answer 2

Apr 4, 2020 9:50 AM in response to rose_10

Thanks. I keep doing that. I should have said this has been happening for a long time. Eventually i can generate a new password, but it only works for a while. The sign in being greyed out was a new thing though. Restarting Outlook sorted it.

I guess while i have time on ny hands i wanted to find out why i need to keep generating a new password? All other apps/devices seem to be fine with their ASP.

Its just Outlook with Icloud email. It happens on my Android phone too.

Reply

Answer 3

Leanne_68

Community Specialist

Apr 4, 2020 10:42 AM in response to CarolinaDanby

CarolinaDanby,

Thanks for getting back to us and for providing that information.

I recommend making sure you have the latest update of Outlook. To do that, please follow the section that says, "Update your apps manually": Update apps or use automatic downloads

If that doesn't help, I recommend contacting the app developer for Outlook to review this further. You can contact them by following these steps: How to contact an app developer

Cheers.

Reply

Outlook now won’t accept an app specific password

Similar questions