Cloud with down arrow

Hi bodhi259,

Welcome to Apple Support Communities. I understand you'd like to know what the cloud icon with an arrow pointing down means and that you're unable to access the App Store.

Downloading and using apps is an important benefit in enjoying your iPhone. I'll be happy to help.

The cloud icon with the arrow pointing down means that the app was downloaded in the past under an Apple ID account. For details, please reference the section in this article that says, "Redownload apps": Redownload apps, music, movies, TV shows, and books

With the inability to access the App Store, I'd like to gather additional information to better assist you:

1. What happens when you attempt to access the App Store?
2. Does an error message appear? If so, what does the error message say?
3. Were there any recent changes to your Apple ID account?

Kind regards.

bodhi259,

That's wonderful to hear! Thanks for letting us know.

Have a wonderful rest of your day.

Cheers!