Changing Apple ID on iPad + Password Issue

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Level 1

4 points

Changing Apple ID on iPad + Password Issue

My personal iPad's Apple ID is my work email, however, I do not want this to be the case and would like to have my personal email as it's Apple ID - similarly to my personal laptop and phone. When I try to "Sign Out" I'm asked to enter the Apple ID password for my work email to turn off Find My iPad, however, when I submit the password which I know is correct it won't accept it and now my work email (Apple ID) has been locked for security reasons.

Put simply I want to get rid of the work Apple ID on my iPad and to use my other personal Apple ID instead.

Any help would be greatly appreciated!

Posted on Apr 2, 2020 12:17 PM

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Answer 1

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Eric Root

Level 10

684,213 points

Apr 2, 2020 12:34 PM in response to ahog90

If your Apple ID is locked or disabled - Apple Support.

If you have changed your ID or password, have you followed the steps in this article?

What to do after you change your Apple ID or password - Apple Support.

If necessary, contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support The form is for iTunes, but will get passed to the ID Support section.

From the article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

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Changing Apple ID on iPad + Password Issue

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