Apple ID Password Reset

I need help, I can't access my Apple ID or my hotmail, the phone number listed was my old phone number I believe I updated both account, it gave me an option to reset but the old number was listed on both I submitted a request to reset both from a new email address and Apple ID but both account are blocked or locked due to not enough information however all account have my new phone number listed.

I texted and called my old number to get the code no response

I emailed text support for help and gave them my new email and both account have my new phone number that listed on both account.

Thanks J