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Computer crashing

Every time I try to go online my computer shuts down

MacBook Air 13", macOS 10.14

Posted on Apr 3, 2020 1:42 AM

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Question marked as Best reply

Posted on Apr 3, 2020 4:24 AM

Go step by step and test.


1. Startup in Safe Mode:    https://support.apple.com/en-us/HT201262

    Login to your account.

    Launch Safari and test.

    To exit Safe Mode, click  in the menu bar and choose “Restart”.

For additional help, click embedded links in the article.


2. Remove website data;

    https://support.apple.com/en-gb/guide/safari/sfri11471/13.0/mac/10.15


3. If Safari doesn’t load website pages

    https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

    If you can’t open a Safari window on Mac

1 reply
Question marked as Best reply

Apr 3, 2020 4:24 AM in response to avaleenfromhawkes bay

Go step by step and test.


1. Startup in Safe Mode:    https://support.apple.com/en-us/HT201262

    Login to your account.

    Launch Safari and test.

    To exit Safe Mode, click  in the menu bar and choose “Restart”.

For additional help, click embedded links in the article.


2. Remove website data;

    https://support.apple.com/en-gb/guide/safari/sfri11471/13.0/mac/10.15


3. If Safari doesn’t load website pages

    https://support.apple.com/guide/safari/if-you-cant-open-a-website-ibrw1071/mac

    If you can’t open a Safari window on Mac

Computer crashing

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