Dell monitor camera not recognized on macbook air

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Mary702 Author

Level 1

12 points

Dell monitor camera not recognized on macbook air

I have a Dell monitor with integrated speakers and camera - P2418HZM - connected with HDMI but i my macbook air 2019

doesn't recognize the camera.

MacBook Air

Posted on Apr 3, 2020 10:57 AM

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Answer 1

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marcus_gilbert

Level 1

4 points

Apr 21, 2020 10:44 AM in response to Mary702

Mine arrived today. Works fine on my MacBook Pro (Retina, 13-inch, Early 2015). Connect the HDMI cable AND the USB one that comes in the box. You'll need to select mirroring option in settings for the display, then the Dell P2418HZm in settings/Sound for (input and output). Works fine, shame you can't zoom in on the webcam, but it all works well.

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Answer 2

Mary702 Author

Level 1

12 points

Apr 3, 2020 5:03 PM in response to Lyssa

yes it does and it comes with a cable that has a usb on one side (the computer side) and another type of smaller head (it called it a USB upstream cable) I tried using that one first and the monitor didn't work, then I added it in addition to the HDMI, and it didn't connect with the camera. The only Dell drivers for the camera are for PCs, and the Dell people couldn't help me. Should I try a cable with USB on both ends?

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Answer 3

Lyssa

Level 8

41,381 points

Apr 3, 2020 4:47 PM in response to Mary702

I don't think an HDMI connection will work with the camera. Does the monitor have a USB port?

~Lyssa

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Answer 4

Lyssa

Level 8

41,381 points

Apr 3, 2020 6:39 PM in response to Mary702

If Dell doesn't supply a driver for the camera, you won't get it to work on the Mac. It's their product, which means it's up to them to provide the driver.

~Lyssa

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Answer 5

Apr 21, 2020 10:47 AM in response to marcus_gilbert

Oh, and select the Dell Webcam in the 'settings' of Webex (is what I'm using).

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Dell monitor camera not recognized on macbook air

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