software issue

The App Store Updates page only informs you of updates available for the OS you are currently running.

As you are running an older system then you are probably up to date on that system.

If you want to install a newer OS that is called an Upgrade. 

The model and year of your Mac will determine which macOS you can upgrade to,

read the following links.

How to upgrade to macOS Mojave - Apple Support

How to upgrade to macOS High Sierra - Apple Support

How to upgrade to OS X El Capitan - Apple Support

Before upgrading make a full back up of your Mac.

Check that third party apps you use have updates available for the new OS.

https://roaringapps.com

Check that your printers/ scanners etc have updated drivers and software available for the new OS.

If you are considering upgrading to Catalina be warned that it does not support 32bit apps.

Your Mac is probably running 32bit apps and these will need to be updated to 64bit apps,

some updates may be free, some may be paid. Use this app to discover which apps you have

are 32bit, https://www.stclairsoft.com/Go64/. Once the list has been created you can then

contact the developers of the apps to see if they provide 64bit updates. 

How to upgrade to macOS Catalina – Apple Support

Connect your mac to your router rather than rely on WiFi,

do not use your mac while it is downloading

and do not use any other devices that share the same internet connection.

What is the hardware model? You need to upgrade to a new version, not update.

To find the complete model information select About This Mac from the Apple menu. You can create a snapshot of the dialog as follows:

How to take a screenshot on your Mac

Capture, Save or Record Screenshots in Mac OS X - Help Desk Geek

OS X Screen Capture Shortcuts

(⌘⬆︎3) Command-Shift-3 Capture the screen to a file

(⌘⬆︎⌃3) Command-Shift-Control-3 Capture the screen to the Clipboard

(⌘⬆︎4) Command-Shift-4 Capture a selection to a file

(⌘⬆︎⌃4) Command-Shift-Control-4 Capture a selection to the Clipboard

(⌘⬆︎5) Command-Shift-5 Invoke new screen grabber

You can then post the image in the forum's message editor.

Please read Writing an effective Apple Support Communities question. We are here to help. We are all users. We are not mind-readers nor clairvoyants. We only know what you write down and tell us. Be specific and thorough. Include your hardware information and installed version of macOS. Try to write clearly. Think about what you want to say before you write it down, then re-read it to see if it makes sense.