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Mysadphone Author

Level 1

4 points

Reset password

My phone went into activation lock after an update. I can't remember answers to reset password. I can't access the email to get code. How can I reset, or get out of lock?

iPhone 6s Plus, iOS 13

Posted on Apr 3, 2020 7:50 PM

Top-ranking reply

Eric Root

Level 10

684,681 points

Posted on Apr 3, 2020 7:53 PM

if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support The form is for iTunes, but will get passed to the ID Support section.

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Reset password

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