Can,t reset my Apple ID

It sounds like you don't know your Apple ID or the related password. Is that correct? Whatever, try one more time (?) to recover what you can using: Having trouble signing in/iForgot  https://iforgot.apple.com/password/verify/appleid. Let us know specifically what happens.

If necessary, contact Apple ID Support.

Apple ID - Official Apple Support.    

Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  

Get Support          Work through the screens to get a chat option. 

https://twitter.com/AppleSupport

Or fill out and submit  iTunes Store - Contact Us - Official Apple Support  The form is for iTunes, but will get passed to the ID Support section. 

From the article below. 

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.      

See Change your Apple ID  https://support.apple.com/en-us/HT202667.

Is your phone activation locked?