Cintiq 13HD – "No Input Signal" After Update

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Cintiq 13HD – "No Input Signal" After Update

After updating to 10.15.4, my Cintiq 13HD show up in the Wacom Desktop Center, however it gives the message "No Input Signal" and doesn't show up on system preferences' pane Displays. Any help?

(I already uninstalled and installed Wacom's drivers!)

iMac, OS X 10.11

Posted on Apr 4, 2020 8:01 AM

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Answer 1

Leanne_68

Community Specialist

Apr 7, 2020 9:55 AM in response to PauloPatricio

Hello PauloPatricio,

Thank you for using Apple Support Communities.

I understand that after updating to macOS your Wacom Cintiq 13HD is returning a "No Input Signal". Since this is a Wacom product, I did some looking on their support site. I found a few mentions of this issue and the following support article there that could help with your issue:

https://www.wacom.com/en-de/support?guideTitle=My-Cintiq-has-no-image%2C-no-display-on-the-tablet-what-do-I-do%3F&guideId=003-301

I would encourage you to contact Wacom for more information.

Best regards.

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Cintiq 13HD – "No Input Signal" After Update

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