Can’t connect iPhone on itunes

Question

Level 1

8 points

Can’t connect iPhone on itunes

After updating in ios13.4 when I plug in my phone (iPhone 11) and open iTunes it can’t recognize it.but with other devices with previous iOS iTunes recognize them with no problem. Is there anything I can do?

Posted on Apr 4, 2020 11:33 AM

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Answer 1

chris_g1

Community Specialist

Apr 7, 2020 11:58 AM in response to gkorakas

Hello gkorakas,

Thank you for using the Apple Support Communities. I understand you're having an issue connecting your iPhone to iTunes. Being able to sync and back up your device with iTunes is always great, and I'll be happy to see how I can help you with this issue.

I recommend starting with this resource: If your computer doesn't recognize your iPhone, iPad, or iPod. From the location of your post it looks like you're using a Mac. If the steps at the top of the article don't help, be sure to check out the "If you use a Mac" section for the next steps.

I hope that helps you!

Enjoy your day.

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Answer 2

gkorakas Author

Level 1

8 points

Apr 8, 2020 12:16 AM in response to chris_g1

Thank you very much for the response but I had already tried all of these before writing my question here.

I did every single step and even in my Mac preferences I found my iPhone under the usb tree. Although my iPhone it charges with no problem through the computer stil iTunes can’t recognize it.

thanks again for your reply

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Answer 3

i_rina

Community Specialist

Apr 8, 2020 6:12 AM in response to gkorakas

Hi there gkorakas,

We appreciate the reply! Since the steps in that resource did not resolve the issue, I recommend contacting Apple directly with this link: Contact Apple Support

Have a great day.

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Can’t connect iPhone on itunes

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