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HarveyNorman Author

Level 1

4 points

My phone shut off and won't turn back on. It shows the computer and the cord with support.apple.com/iphone/restore.

Do I have to restore it and lose everything or is there another way?

iPhone X, iOS 13

Posted on Apr 4, 2020 1:30 PM

Best reply

Lawrence Finch

Level 10

203,200 points

Posted on Apr 4, 2020 1:42 PM

You have to restore it and lose everything; actually, you have already lost everything. You can then restore your most recent backup.

See this Apple support article—>If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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My phone shut off and won't turn back on. It shows the computer and the cord with support.apple.com/iphone/restore.

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