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MacBook Pro 16" shuts off in sleep mode.

Hi there, Just got a MacBook Pro 16" running on Catalina 10.15.4

Problem:

It shuts off itself while in sleep mode it usually happens overnight. I usually shuts the lid and next day I will find it shut off and a message saying laptop was forced shut down. There was a msg every time but it doesn't really say why. Just the MacBook was forced shut down and asked if I would like to send the msg to apple.


Is there anyway to fix this?

thanks in advance

John

MacBook Pro 16", macOS 10.15

Posted on Apr 4, 2020 7:50 PM

Reply
5 replies

Apr 7, 2020 3:03 PM in response to blkdawg

Hello John!


Thanks for taking the time to post here in Apple Support Communities. If I understand correctly, you’re unable to put your Mac in sleep mode without it shutting down unexpectedly. Is that the case? If so, I’m happy to help. 


Have you tried testing the issue in and out of safe mode? Safe mode will clear your system cache and attempt to repair any directory related issues. Take a look at the article below.


How to use safe mode on your Mac


I would also recommend resetting your System Management Controller. The SMC is responsible for power related functions and the sleep status on your the Mac. 


How to reset the SMC of your Mac


Keep me updated if you continue to run into complications.


Cheers!

Apr 7, 2020 4:04 PM in response to blkdawg

blkdawg wrote:

Hi there, Just got a MacBook Pro 16" running on Catalina 10.15.4
Problem:
It shuts off itself while in sleep mode it usually happens overnight. I usually shuts the lid and next day I will find it shut off and a message saying laptop was forced shut down. There was a msg every time but it doesn't really say why. Just the MacBook was forced shut down and asked if I would like to send the msg to apple.

Is there anyway to fix this?
thanks in advance
John


This is a known issue— the current work around is disable power nap from

>System Preferences>Energy Saver


if no resolve also disable Automatic graphics switching.



Change Energy Saver preferences on Mac - Apple Support



I suspect a supplemental update to follow in due time or wait for the 10.15.5 update to resolve this software problem.


MacBook Pro 16" shuts off in sleep mode.

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