security question

I assume you are trying to reset your Apple ID password.

If you have trouble answering your security questions and are told we don’t have sufficient information to reset your security questions, then see:

Security and your Apple ID https://support.apple.com/en-us/HT201303

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”

Still you can try to get help with your problem using your choice of these support options:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

Apple ID Support https://support.apple.com/apple-id

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

Ask for assistance here: Contact Apple for help with Apple ID account security - Apple Support