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Level 1

4 points

please help, my screen froze

I have an iPhone 11 and in the middle of a call with a friend my phone stops and freezes on a screen. (snap chat to be precise) I can still access siri the control panel the volume and my lock screen. however I cant get to my home screen or other apps even when I use siri. What do I do?

iPhone 11, iOS 13

Posted on Apr 4, 2020 9:10 PM

Best reply

Axel Foley

Level 10

148,332 points

Posted on Apr 4, 2020 9:31 PM

Try ➔ Force ReStarting your iPhone by following the instructions in that link exactly as directed. Hope that resolves your issue.

Axel F.

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please help, my screen froze

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