Microphone not picking up sound

My microphone isn’t capturing sound when I record an audio recording, voice notes, and people can’t hear me over the phone, but when I record a video , It catches low quality sound and I’ve cleaned my microphone but it’s still not catching any other sound, but siri can hear what I ask her but people can’t hear me over the phone. I don’t know what to do anymore, I’ve tried rebooting and switching off noise cancellation but still nothing

iPhone 6 Plus, iOS 12

Posted on Apr 4, 2020 11:36 PM

Reply

Similar questions

1 reply

Apr 7, 2020 4:25 PM in response to konang

Good afternoon konang,


Welcome to the Apple Support Communities!


I understand you are having issues with the microphone on your iPhone 6 Plus with iOS 12. The resource below will provide some troubleshooting steps to try. There is a link in these articles to Contact Apple Support if the issue is isolated to hardware.


If the microphones on your iPhone aren't working

If you can't make or receive calls on your iPhone


Take care.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Microphone not picking up sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.