Q
good afternoon, I can’t connect to the family subscription apple music
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First, did the Family Organizer follow this procedure?
Get an Apple Music family subscription - Apple Support
See especially step5.
Then did he/she setup Family Sharing and invite you to join?
See section "Invite people to join your family" in:
Set up Family Sharing - Apple Support
Finally did you accept the invitation according to the "Join a family group" section in the above link?
If you still have problems, see the "Get help" section ion the above link.