iTunes library disappeared after factory reset of iMac
After launching iTunes for the first time since erasing my hard drive there is no sign of my library and I get an alert every few seconds saying I've timed out.
iMac 27" 5K, macOS 10.14
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
After launching iTunes for the first time since erasing my hard drive there is no sign of my library and I get an alert every few seconds saying I've timed out.
iMac 27" 5K, macOS 10.14
Hello, Cheapster.
Thank you for using Apple Support Communities.
Reading your post, I understand you're missing your iTunes library after restoring your Mac to factory settings. I'd like to help. If you're an Apple Music subscriber, make sure that you sign in with your Apple ID and you turn on Sync Music: Turn on Sync Library with Apple Music
If this was purchased music, you can redownload them using these steps: Redownload apps, music, movies, TV shows, and books
If this was music you've ripped from CDs or obtained from other resources, then you'll need to copy the music from your backup and add it to your library: Import music from a computer to Music on Mac
Let me know if this helps.
Cheers!
Hello, Cheapster.
Thank you for using Apple Support Communities.
Reading your post, I understand you're missing your iTunes library after restoring your Mac to factory settings. I'd like to help. If you're an Apple Music subscriber, make sure that you sign in with your Apple ID and you turn on Sync Music: Turn on Sync Library with Apple Music
If this was purchased music, you can redownload them using these steps: Redownload apps, music, movies, TV shows, and books
If this was music you've ripped from CDs or obtained from other resources, then you'll need to copy the music from your backup and add it to your library: Import music from a computer to Music on Mac
Let me know if this helps.
Cheers!
Hello, Cheapster.
Thanks for getting back to us here in Communities. For the issue with iTunes session expired, try deauthorizing your Mac and then authorize it: Authorize or deauthorize your computer for iTunes Store purchases
If that doesn't help, contact Apple Support.
Cheers!
Deauthorising and reauthorising didn't work but on the recommendation of Apple customer service, I upgraded to Catalina and all the music was restored.
Thank you i_rina. When I try to sign in to iTunes I repeatedly get this message:
My operating system is Mojave: I don't have Apple Music; I still have iTunes.
iTunes library disappeared after factory reset of iMac