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User profile for user: zhuoyu192
zhuoyu192 Author
User level: Level 1
4 points

passcode

The screen is broken ，i can't see it but there's a sound. And i can touch the screen，it can enter the passcode. because i can't see it so get many wrong number. yesterday i chang the new screen，but the phone is lock.

It shows that the iPhone is deactivated and connected to itunes. but i have many important data is in the phone. So how can i do？

iPhone XS Max

Posted on Apr 5, 2020 9:23 PM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,306 points

Posted on Apr 6, 2020 12:45 AM

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


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Question marked as Top-ranking reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
414,306 points

Apr 6, 2020 12:45 AM in response to zhuoyu192

  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


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passcode

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