have been sick. lost some of my memory. I can not sign into my ipad due to not remembering the original sign on and password. it won't accept my current info even tho when I plug it into my new computer it shows my ipad name and go onto account it shows my email address credit card account etc. but when it asks me to sign in, I have it wrong. Please help
iPad Pro 12.9-inch, 2nd Gen, Wi-Fi
See:
If you forgot your Apple ID https://support.apple.com/en-us/HT201354
If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot
https://iforgot.apple.com/password/verify/appleid
Go here if you need additional support Apple telephone support https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
For worldwide Apple ID support go here https://support.apple.com/en-us/HT204169
Also see:
If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
_________
But, are you seeing activation lock? If yes, Ignoring extenuating circumstances, activation lock can be turned off only by entering the correct Apple ID/password combination. The correct combination is the one used by the person setting it up prior to erasure. Note that there is no way we can help you to systematically recover the pertinent Apple ID password.
If you have extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial
number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options, see if Apple support will
help you with your activation lock problem you choice of support services:
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and
region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go
through the options to find the best support option.
See:
If you forgot your Apple ID https://support.apple.com/en-us/HT201354
If you forgot your Apple ID password https://support.apple.com/en-us/HT201487
You also can use Having trouble signing in/iForgot
https://iforgot.apple.com/password/verify/appleid
Go here if you need additional support Apple telephone support https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
For worldwide Apple ID support go here https://support.apple.com/en-us/HT204169
Also see:
If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485
_________
But, are you seeing activation lock? If yes, Ignoring extenuating circumstances, activation lock can be turned off only by entering the correct Apple ID/password combination. The correct combination is the one used by the person setting it up prior to erasure. Note that there is no way we can help you to systematically recover the pertinent Apple ID password.
If you have extenuating circumstances (e.g., you have the receipt for your purchase of the device with its serial
number on it or a court order instructing Apple to assist in the provision of access to a decedent’s information from the deceased person's accounts--(see How to request access to a deceased family member's Apple accounts https://support.apple.com/en-us/HT208510) If you have either, contact Apple support using one of these options, see if Apple support will
help you with your activation lock problem you choice of support services:
Get a call from Apple support to help solve your problem using this
link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and
region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go
through the options to find the best support option.
forgot my original sing on and password for ipad.
