iCloud is inactive

Question

Sl1qq Author

Level 1

8 points

iCloud is inactive

Yesterday I registered a new iCloud, and in the evening I received a message - "This user is inactive."

What could be the problem?

MacBook Air 13", macOS 10.15

Posted on Apr 6, 2020 5:14 AM

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Answer 1

Leanne_68

Community Specialist

Apr 8, 2020 2:56 PM in response to Sl1qq

Hello Sl1qq,

Welcome to Apple Support Communities. It sounds like you're having trouble with your iCloud account. I'd be happy to share information that may help.

Try to sign in here with your Apple ID and password: Manage your Apple account.

If you're receiving the same message, be sure you're using the correct Apple ID when signing in. You can use the steps here to locate your Apple ID: If you forgot your Apple ID.

Take care.

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Answer 2

Eric Root

Level 10

685,209 points

Apr 12, 2020 11:33 AM in response to Sl1qq

If the error message shows your Apple ID is not active, contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

https://twitter.com/AppleSupport

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Answer 3

Sl1qq Author

Level 1

8 points

Apr 12, 2020 11:33 AM in response to Leanne_68

Hey. Thanks for the answer. Your advice did not help me.

This identifier is correct.

I got into a difficult situation. This identifier is attached to my macbook. I can’t even untie the identifier from the MacBook because the id is not active, and I can’t confirm my identity.

[Image Edited by Moderator to Remove Personal Information]

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iCloud is inactive

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