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My ipad touchscreen won't respond. I can't restart it, because the Power Off button won't respond to my touch.

Any suggestions on how to fix this?


iPad Pro 11-inch Wi-Fi, Cellular

Posted on Apr 6, 2020 9:06 AM

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Question marked as Top-ranking reply

Posted on Apr 6, 2020 9:22 AM

Force restart iPad. If your iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




 If iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

1 reply
Question marked as Top-ranking reply

Apr 6, 2020 9:22 AM in response to Cifre

Force restart iPad. If your iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




 If iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

My ipad touchscreen won't respond. I can't restart it, because the Power Off button won't respond to my touch.

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