Can you access screen lock through settings app/menu???

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Level 1

5 points

Can you access screen lock through settings app/menu???

So the top part of my screen about (2 rows of apps and up on home screen) is no longer working. I had my portrait orientation lock or screen lock “on” and I’m not sure how to access it through the settings app/menu. It’s a real bummer if you can imagine not being able to use all controls at top part of screen. Plz help.

Posted on Apr 6, 2020 12:17 PM

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Answer 1

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Axel Foley

Level 10

148,614 points

Apr 6, 2020 5:02 PM in response to micaela224

OK that makes things all the more challenging and frustrating. Two things I recommend-

Try ➔ Force ReStarting Your iPhone and see whether that resolves or improves the condition. More than likely this won't resolve it however definitely worth a try.
Since you mentioned that you are using an iPhone X then see whether it qualifies for the ➔ iPhone X Display Module Replacement Program. You will need enter your serial number into one of the fields on that page and if you cannot get to it on your iPhone then that information is also on your original iPhone packaging. You can also locate this information by logging on to your Apple ID at www.appleid.apple.com from your computer and clicking on your device name.

Axel F.

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Answer 2

Axel Foley

Level 10

148,614 points

Apr 6, 2020 12:27 PM in response to micaela224

Which iPhone and iOS version are you using? Let us know that information and we can then guide you to unlock the screen rotation. Meanwhile, you can determine what to do from the instructions listed in this article by Apple ➔ Rotate the screen on your iPhone - Apple Support.

Axel F.

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Answer 3

micaela224 Author

Level 1

5 points

Apr 6, 2020 1:16 PM in response to micaela224

Ugh sorry. iPhone X. Since I am not able to swipe down from any portion of top screen I can’t access the control center that way, I’ve tried editing the settings of control center and it was not listed on there to add or take off control center. I know I’m up to date on software but in the settings app under general I can’t press on “about” or “software update” to go into those. The touch just does not work up there.

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