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User profile for user: Stasyakaaa
Stasyakaaa Author
User level: Level 1
5 points

Payment information

I can't update my payment information, I get an error, or it doesn't load, even though I updated ios to the latest version

iPhone SE, iOS 13

Posted on Apr 6, 2020 11:30 PM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Posted on Apr 7, 2020 12:53 PM

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      


If necessary, contact iTunes Support.


iTunes Support – world wide        

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,675 points

Apr 7, 2020 12:53 PM in response to Stasyakaaa

Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      


If necessary, contact iTunes Support.


iTunes Support – world wide        

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