Since 10 days I can’t call my parents’ iPad over FaceTime, neither can they call me: the call gets stuck at “connecting”. I am on the latest iOS 13.4, their iPad 2 is iOS 9.3.5.
If I call them on FaceTime using my old iPad 2 (iOS 9.3.5) then the call connects.
Any idea why and how I resolve this?
Thanks & best regards
iPhone 7 Plus, iOS 13
iOS 13.4.1 has solved this issue, it was a bug in iOS 13.4
Hello and welcome to Apple Support Communities, ioannisfromeffretikon!
I understand you're not able to FaceTime your parents and are stuck on a screen that says connecting. I'd be happy to provide information to help you address this.
Make sure you update to iOS 13.4.1 and try these steps: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
Have a great day!
FaceTime stuck at connecting
