Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

WiFi icon not showing on iPhone 11

I purchased an iPhone 11 last week and for the last 2 days the WiFi icon is not showing on the top RHS of the screen. It just shows 4G. I wasn’t overly concerned as my Settings confirmed that I was connected to my WiFi.


However, this morning I tried to do a software update but it won’t do it as it says I need to be connected to WiFi. So it seems that, although the Settings suggest I’m already connected to WiFi, this is not the case.


I have tried a full reset and putting the phone into Airplane mode but still no icon. From questions on this forum, this appears to have been an iPhone glitch for 10 years! Pretty poor performance for something so expensive.


Has anyone here ever managed to resolve this? Any suggestions would be very much appreciated!

iPhone 11, iOS 13

Posted on Apr 7, 2020 2:06 AM

Reply
Question marked as Best reply

Posted on Apr 7, 2020 2:43 AM

Cece1888 wrote:

this appears to have been an iPhone glitch for 10 years!

Have you gone through the entire article here, if not please go through --> If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi ...


2 replies

Apr 7, 2020 2:45 AM in response to SravanKrA

While you are going through my earlier post...


Connecting to Wifi is first part and then getting connected to Internet is the second

  1. If you are connected to a Wifi, doesn't necessarily mean you are connected to internet. If you are not connected to wifi could be a problem of iPhone settings or Router/Modem Settings
  2. If you are not connected to internet is the sole issue of Router / Modem Settings. Contact you ISP immediately


Connect to the WiFi network in question.


  1. Launch the Settings app.
  2. Tap Wi-Fi.
  3. Tap the Info button next to the WiFi network name. (It looks like a lower-case 'i' in a circle.)
  4. Ensure that the Auto-Join switch is on.
  5. If Auto-Join is off, turn it on



Have you tried forgetting the network and reconnecting for reassigning your IP address from DHCP pool. At times when you move from one network to another the wifi at times does not immediately get hooked on to home wifi. 



Consider more secure wifi configuration.

Change your router’s WiFi to use WPA2-AES (CCMP) with no WPA or TKIP. Updating this setting ensures that your devices always connect in one encryption mode


  1. TKIP is obsolete and not considered secure. Choose WPA2, the latest encryption standard, with AES encryption for optimal security
  2. If your router doesn’t specify TKIP or AES, the WPA2 option probably uses AES


Privacy Settings

  1. Toggle off Location Services. Go to Settings > Privacy > Location Services and turn it off
  2. Many users find that disabling System Services’ WiFi Networking solves the problem
  3. Go to Settings > Privacy > Location Services > System Services > and toggle off WiFi Networking


Restart your iDevice. If a normal restart does not help, perform a forced restart by holding down these buttons at the same time for at least ten seconds until the Apple logo appears


  1. On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
  2. For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
  3. On an iPhone X Series model (XS/XR/X) or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple Logo


Try a Reset ALL Settings.

This is usually the last resort since it resets all your personalised features back to factory defaults

Go to Settings > General > Reset > Reset All Settings

    • This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
    • Resetting all settings also reverts all your personalised and customised features like wallpapers and accessibility settings back to factory defaults.
    • Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
    • You need to reconfigure these settings once your iPhone or iDevice restarts



Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support


WiFi icon not showing on iPhone 11

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.