I have an iPad (2012) that used to be my late father-in-laws. We want to clear the Activation Lock so my mother-in-law can use it.
Problem - Apple ID is no longer valid and we cannot locate to access iPad.
Any ideas as to how we can clear the activation lock. Apple support unable to help.
The Activation Lock cannot be bypassed - and if Apple Support have already declined to assist, you must either recover the original AppleID to which the Activation Lock relates, or accept that the locked devices are now beyond use.
These help pages may assist with recovery of the relevant AppleID(s):
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-us/HT201441
You will ultimately be directed to this URL, from which you may be able to recover the AppleID and associated password:
To recover the AppleID, you will require access to either the primary email address associated with the AppleID account, any one of the secondary/recovery email addresses, or any one of the “trusted” telephone numbers (these may be fixed landline or mobile numbers). If you have access to none of these, then you’ve reached the end of the line.
Given the familial relationship, unless the AppleID account has been significantly neglected in its setup, you should be able to recover access.
Once you have recovered access to the AppleID account, you can change the email addresses associated with the account:
https://support.apple.com/en-us/HT202667
I hope this information proves to be helpful in recovering access.
The Activation Lock cannot be bypassed - and if Apple Support have already declined to assist, you must either recover the original AppleID to which the Activation Lock relates, or accept that the locked devices are now beyond use.
These help pages may assist with recovery of the relevant AppleID(s):
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-us/HT201441
You will ultimately be directed to this URL, from which you may be able to recover the AppleID and associated password:
To recover the AppleID, you will require access to either the primary email address associated with the AppleID account, any one of the secondary/recovery email addresses, or any one of the “trusted” telephone numbers (these may be fixed landline or mobile numbers). If you have access to none of these, then you’ve reached the end of the line.
Given the familial relationship, unless the AppleID account has been significantly neglected in its setup, you should be able to recover access.
Once you have recovered access to the AppleID account, you can change the email addresses associated with the account:
https://support.apple.com/en-us/HT202667
I hope this information proves to be helpful in recovering access.
I’m sorry that this wasn’t the response that you were hoping to hear.
Why do you believe that the AppleID account has ceased to exist? Unless manually closed, to my knowledge, AppleID accounts don’t have a habit of disappearing.
Hi, the numbers that I can read on the original receipt do not reconcile with the serial number on the back of the iPad. The receipt has faded so reading the numbers is very difficult and we have failed to located the original box the iPad came with.
We have determined that the Apple ID no longer exists. Does that mean we can no longer get this iPad reactivated
Without wishing to labour the point, you must either recover the original AppleID to which the Activation Lock relates, or accept that the locked devices are now beyond use.
Thanks for the swift response . Just wanted to be 100% sure I was understanding the response.
I have tried verifying the Apple ID directly with Apple and both email addresses we have record of are not recognised.
It may have been removed by another family member after he passed away.
If you have the original receipt for the device, clearly showing the serial number, Apple may be able to help.
`we have the original receipt from 2012, to which we have copied and sent to Apple but still have had no luck.
Does your receipt include the serial number of your iPad? This is the key element that may make a difference in proving original ownership.
ACTIVATION LOCKS
