Mac OS 10.14 Mojave unavailable in app store

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Level 1

13 points

Mac OS 10.14 Mojave unavailable in app store

I have a MacBook Air (11-inch, Mid 2012), using High Sierra 10.13.6. Following the steps for upgrading to mac OS Mojave (https://support.apple.com/en-us/HT210190) the App Store link in step 4 (https://itunes.apple.com/us/app/macos-mojave/id1398502828?ls=1&mt=12) returns this error:

Item Not Available. The item you've requested is not currently available in the U.S. store.

I would like to download and install the latest compatible version of Mac OS.

MacBook Air 11", macOS 10.13

Posted on Apr 7, 2020 3:09 PM

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Answer 1

Eau Rouge

Level 8

42,656 points

Apr 8, 2020 12:03 AM in response to LeesBetterLetters

The message you're seeing is the App Store has detected a partial copy of macOS Mojave on your mac. Open the

Applications folder and look for Install macOS Mojave.app, move it to the Trash, empty the Trash.

Now connect your mac to your router via a cabled connection, WiFi is too unreliable. Restart your mac and go back to the Mojave page on the App Store, 'Open' will now have changed to 'Get', click on Get to start the download.

Do not use the mac while it is downloading, do not use other devices that share the same internet connection

while the mac is downloading.

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Answer 2

Barney-15E

Level 10

122,102 points

Apr 7, 2020 3:26 PM in response to iross7

The latest compatible version of macOS is Catalina. You should be able to find it directly in the App Store.

I don't know why you get that error. Clicking the link brought me to the Mojave download page.

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Answer 3

dialabrain

Level 10

135,665 points

Apr 7, 2020 4:04 PM in response to iross7

Try the link while in Safari.

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Answer 4

Apr 7, 2020 11:41 PM in response to iross7

I am not getting the Mojave download. I tried using Safari and Chrome, tried and waited 24 hours and failed again. The app store opens to a Mojave page and when I click on 'open' the message is always the same: "This copy of the Install macOS Mojave.app application is damaged, and can't be used to install macOS."

(Macbook pro / mid 2014)

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Answer 5

iross7 Author

Level 1

13 points

Apr 8, 2020 10:32 AM in response to Barney-15E

You are right that Catalina is compatible with my MacBook Air-- I had internalized the wrong information. Catalina is incompatible with the apps I use, which is the other reason I wished to install Mojave.

Having now tried the app store link in both Safari and a Chromium based browser, it appears to be an error unique to Firefox.

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