Factory reset an iphone
my son forgot is Apple ID and username and we had to reset his phone because he forgot his passcode and now the phone is locked u see his old apple id
iPhone 11 Pro Max, iOS 13
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See if he can recover the ID/password.
Apple ID - How to find your Apple An iCloud e-mail address is an Apple ID.
Enter the Apple (iCloud) ID and click Forgot Password.
If necessary, if you/he are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
https://twitter.com/AppleSupport
Or fill out and submit iTunes Store - Contact Us - Official Apple Support The form is for iTunes, but will get passed to the ID Support section.
