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Level 1

4 points

Unable to download any software of my computer

My MacBook Air won't accept my admin password. I am able to login to my computer as I normally do but when trying to download and install a new software I'm asked to enter my name and admin password. I do and enter the information but it doesn't accept it, and now I cant install any software or do any changes can anyone help? Also, my FileVault is on so how I go about fixing this?

MacBook Air 13", macOS 10.13

Posted on Apr 7, 2020 8:17 PM

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Tesserax

Level 10

148,595 points

Posted on Apr 7, 2020 8:49 PM

Change or reset the password of a macOS user account - Apple Support

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Unable to download any software of my computer

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